Stewart-MacDonaldEverything for building and repairing stringed instruments!
Your order | Account | Saved list

HACKER SAFE certified sites prevent over 99.9% of hacker crime.
 Home   Free catalog   Quick order   International   Customer service 
Home : Customer service : Shipping
Trade Secrets Newsletter
 Tell me more

DEPARTMENTS
Accessories
Bindings, trim
Bodies, necks, wood
Books, plans
Bridges, tailpieces
Electronics, pickups
Finishing supplies
Fretting supplies
Glues, adhesives
Hardware, parts
Inlay, pearl
Kits
Knobs
Nuts, saddles
Pickguards
Tools
Truss rods
Tuners
Video, DVD

Online video at stewmac.com

MORE FROM STEWMAC
Shop by instrument
Free information
Gift certificates
New items
Web exclusives
E-mail newsletter


Customer service

Shipping options and rates

All orders received by 4pm Eastern time (Mon-Fri) ship the same day. In the U.S., "Standard" shipping should take between 2-7 business days. Faster "2-Day" shipping arrives in two business days (examples: an order shipped on Monday will arrive on Wednesday, an order shipped on Thursday will arrive on Monday).

Our fastest "1-Day" or "Overnight" shipping arrives in one business day (examples: an order shipped on Monday will arrive on Tuesday, an order shipped on Thursday will arrive on Friday, an order shipped on Friday will arrive Monday). On Friday's we do offer "Overnight Saturday Delivery", please contact us for details.


Shipping rates for the U.S., Guam, Puerto Rico, and U.S. Virgin Islands are determined by the total cost of the items in the order.


Shipping, handling, & insurance
Total Goods Standard
(2-7 business days)
2-Day Air
(guaranteed)
Overnight Air
(guaranteed)
$30 to $50 $8.50 $17.45 $22.45
$50 to $75 $9.50 $18.45 $23.45
$75 to $100 $10.50 $19.45 $24.45
$100 to $150 $11.50 $20.45 $25.45
$150 to $300 $13.75 $22.70 $27.70
Over $300 $16.75 $25.70 $30.70

Canada: Add $5 to "Standard" rates.
Faster shipping rates are determined by the weight of the package, see International Shipping Rates for details.

We calculate shipping costs for you in the online checkout, before you enter payment information. After selecting the destination of your order, choose your shipping option (either Standard 2-Day Air, or Overnight Air see definitions above) and the total cost for your order will be displayed.

Some items have additional shipping costs for air shipping due to their size or weight. These items are clearly identified with the note, "Extra shipping fees apply for domestic air shipments" and the additional shipping fee will be automatically added into the air shipping rates during checkout.


Shipping Restrictions

"Split-shipments" are available for U.S. customers that allow non-restricted items to be shipped via air while the restricted items will ship via ground carrier. There is a $3.00 shipping fee calculated into the air shipping costs for the restricted items shipping separately via ground.

Due to air shipping regulations, we are not able to ship restricted items (flammable, toxic or noxious products) by air or to locations outside of the U.S. If an item cannot be shipped by air, it will be noted on the item's page and your order with the note, "Cannot ship by air or outside the USA."

Oversize
Some items cannot be shipped by air shipping due to their size or weight. These items are clearly identified with the note, "Domestic air shipping is not available for this item".


 Customer service index:
 Welcome 
 Our guarantee 
 Shipping 
 Your account 
 Payment & order forms 
 Returns 
 Quantity discounts 
 Ohio sales tax 
 Contact us 
 Customer service FAQ's 
 Product FAQ's 
 About us 
 International specific help:
 


Toll-free order line:   800-848-2273   9am-6pm Eastern Time, M-F
Your order | Your account | Trade Secrets E-mail Newsletter
Home | Free catalog | Catalog Quick Order | International | Customer service
Our guarantee | Shipping | Security & Privacy | Contact us
Site map | About us | Employment
© Copyright 2008 Stewart-MacDonald