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 Customer service
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Everything for building and repairing stringed
instruments!
Stewart-MacDonald has the hard-to-find tools, parts,
and supplies needed by builders and repair shops. With our staff of
experienced luthiers, we also design and manufacture tools
specifically for the needs of professional instrument makers and
repair shops. Our manufacturing shop here in Ohio also creates
instrument kits of particularly high quality. With woods selected
and machined for accurate fit, these kits give you the materials
needed to create heirloom-quality instruments.
Expert
luthiers on staff
We are dedicated to teaching the craft, too: we carefully
write detailed instructions to help our customers with the products
they buy. Our kits, especially, are backed-up with step-by-step
guides created by professionals whose lutherie work is respected in
the industry. These instructions are available to you for free as a
service here on this website.
Fast,
professional order response team
Our friendly customer service and tech support staff are
trained to help you. Our warehouse crew is the fastest anywhere:
orders received by 4pm EST (Monday-Friday), ship the same day! We
also offer an Unconditional Return Guarantee: if you're not
satisfied with an item for any reason, simply return it.
Since 1968
In 1968, founders C. E. Stewart and Bill MacDonald decided to
build a banjo they could sell for $100. To finance the project, they
began selling parts. In 1969 they mailed the first catalog, a simple
flyer listing ten items. The company earned a reputation for
innovation: Stewart-MacDonald introduced the revolutionary 5-Star
banjo head, the first banjo head that didn't pull free from its
metal ring. We were also the first to sell banjo kits and parts
through the mail.
Today we continue to offer
innovative products. We know our products work well, because we use
them here first! Our master builders and repairmen on staff include
Dan Erlewine, the well-known author and teacher, and Don MacRostie,
whose toolmaking skills and Red Diamond mandolins are justly famous.
These are just two of the experienced pros who develop and test the
products we offer.
To serve customers, we search for
the best products around the world. Sometimes, that means
manufacturing the items ourselves in order to make them widely
available. For instance, items in the catalog marked with the
Waverly brand are made in the USA by Stewart-MacDonald. They
continue the tradition of the Waverly Manufacturing Company, a major
parts maker in the early 1900s that Stewart-MacDonald purchased in
1976. Waverly manufactures Waverly tuners and Sloane guitar
machines, which utilize the patented gearing designed by the late
author/luthier Irving Sloane. Stewart-MacDonald is the sole
distributor of Waverly tuners and Sloane guitar machines, the
highest quality tuners in the industry.
At
Stewart-MacDonald, you'll find high quality products, knowledgeable
experts ready to help, and fast delivery of your order. Please take
this opportunity to request our free catalog.
Your friends at Stewart-MacDonald
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Employment opportunities at
Stewart-MacDonald.
About
life in Athens
The Customer
service department may be able to answer your questions.
E-mail: e-mail
Telephone: 9am-6pm,
Monday-Friday, Eastern time.
US & Canada: 800-848-2273
All other countries call: +1-740-592-3021
Fax: any time
US & Canada: 740-593-7922
All other countries call: +1-740-593-7922
Mail:
Stewart-MacDonald
PO Box 900
Athens, OH 45701
USA
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| You guys are amazing! Very professional and the shipping is really fast. The products are excellent. | | | Kaleb Damir
Trieste, Italy | |
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| This was a small order and was handled like a thousand dollar order. You people are pros!! Thanks again for the great service. | | | David Crawford
Morenci, MI | |
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| Thanks for such easy ordering and ULTRA-FAST delivery!! | | | George Robinson
Plainfiled, CT | |
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| You guys are the BEST! Thanks so much for the awesome customer support and awesome parts, tools, and supplies. | | | Marco Piazza
Long Valley, NJ | |
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