Stewart-MacDonaldEverything for building and repairing stringed instruments!
Your order cart Your order | Account | Saved list
Sign in
E-mail us or call 800-848-2273
Home Free catalog Quick order International Customer service
Home : Customer service

Customer service

Welcome!
We ship to you FAST!
Orders received before 4PM EST ship the same day.

Wherever you are, you can expect guaranteed quality, friendly service and same-day shipping (for orders received Monday through Friday.)

For over 40 years we've supplied the world's instrument makers and repair shops from right here in Athens, Ohio. We'd like you to know these things about our customer service:

All the products we sell are stocked here in our warehouse, and we take great care in packing all shipments.

Secure web shopping is guaranteed. Your credit card safety is assured through encryption.

We welcome questions. Our customer service department will quickly answer your e-mail.

In the rare case that we've made a mistake with your order, we correct the error at no charge. We also insure your packages, so if one does not arrive we will reship it to you at no charge.

Thank you for choosing Stewart-MacDonald.


September 21, 2009
How cool that you guys at StewMac will take the time to help guys like me who are out in the field just doing our best! StewMac's tech-support people have helped me out a number of times in the past and I'm grateful!
Jim Hansell
Davenport, IA

September 21, 2009
You guys rock! That's why I've been a customer for 12 years! Will never buy anywhere else!
Jim Bellon
N Las Vegas, NV

September 21, 2009
Thanks to Kyle Martin and his colleagues for your kind response to my order and assisting me with this order. Your customer service is excellent.
Joe DeLong
Virginia Beach, VA

August 6, 2009
Judging by the speed at which StewMac came through with the order maybe you should consider taking over the postal service!
John Kelly
Napa, CA

 Customer service index:
 Welcome
 Our guarantee
 Shipping
 Your account
 Payment & order forms
 Returns
 Quantity discounts
 Ohio sales tax
 Contact us
 Customer service FAQ's
 Product FAQ's
 About us
 International specific help:
 

Toll-free order line:   800-848-2273   9am-6pm Eastern Time, M-F
Your order | Your account | Trade Secrets E-mail Newsletter
Home | Free catalog | Catalog Quick Order | International | Customer service
Our guarantee | Shipping | Security & Privacy | Contact us
Site map | About Us | Employment
© Copyright 2010 Stewart-MacDonald
Your shopping is secure with VeriSign! HACKER SAFE certified sites prevent over 99.9% of hacker crime.