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 Customer service
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Welcome!
We
ship to you FAST!
Orders
received before 4PM EST ship the same day.
Wherever you are, you can expect guaranteed
quality, friendly service and same-day shipping (for orders
received Monday through Friday.)
For over 40 years we've
supplied the world's instrument makers and repair shops from right
here in Athens, Ohio. We'd like you to know these things about our
customer service:
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All the
products we sell are stocked here in our warehouse, and we take
great care in packing all shipments.
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Secure
web shopping is guaranteed. Your credit card safety is assured
through encryption.
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We
welcome questions. Our customer service department will quickly
answer your e-mail.
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In the
rare case that we've made a mistake with your order, we correct
the error at no charge. We also insure your packages, so if one
does not arrive we will reship it to you at no charge.
Thank
you for choosing Stewart-MacDonald.
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| August 6, 2009
I have had to modify two orders and have had to ask some questions on a few products I needed, and the customer service I received was awesome. I was treated like I was a major customer and that's refreshing. | | | William Rini
Peoria, AZ | |
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| August 6, 2009
I have just had a delightful exchange with Cynthia who guided me through the selection of a few finishing/repair items. She was friendly, professional, knowledgeable and kind...she was excellent and is a wonderful representative for your company. | | | Perry Pilgrim
Hampton, VA | |
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| August 6, 2009
I am extremely satisfied with the way you took care of my problem and how rapidly you did it. I absolutely could not ask for more. Your service is exceptional. | | | Roger Talkington, Roger's Music Repair
East Alton, IL | |
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| July 2, 2009
Thanks so much for your prompt service. It makes me shine before my stringed instrument customers. | | | Ike Harrington
Crookston, MN | |
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