Employment Opportunities

Product Technician/Specialist

We are seeking a person with lutherie experience, both in repairing and building a variety of stringed instruments to serve as a Product Tech/Specialist on the StewMac team.

In addition to having robust knowledge of building and repairing of stringed instruments, candidates must also have excellent writing and communication skills, customer-centric attitude and willingness to travel to trade shows.

Duties include
    Customer Service Support
    • Support Stewart-MacDonald customers and our customer service representatives (CSRs) with technical product questions via email and phone
    • Provide training and instructional information and demonstrations for CSRs regarding new and existing products

    Product Management
    • Support the warehouse QC team as needed
    • Proactively monitor returns, customer comments, product reviews for any potential issues
    • Research and investigate any issues by product testing as needed

    Product R&D
    • Assist in testing new products in development
    • Contribute ideas for new products
    • Assist in product copy writing, video scripts, instructional information and Trade Secrets articles
    • Appear in Stewart-MacDonald produced videos, like product and Trade Secrets videos
Start date: immediate
Salary commensurate with experience.

We are located in Athens Ohio, a lively college town situated in the foothills of the Appalachian Mountains, 75 miles southeast of Columbus, the state capital. Athens, noted for its active, diverse music scene, offers a variety of cultural events, many of which take place at Ohio University. People moving to Athens often remark about the high quality of life, low cost-of-living, friendly people, and strong sense of community shared by the diverse groups living in the area.

Stewart-MacDonald provides a supportive work environment, competitive wages, and excellent benefits.

To apply, please email a cover letter and resume, including salary history, to jobs@stewmac.com